Prepare for a switch
Keep useful Zendesk history available while teams learn a replacement system.
Customer support · Vendor guide hub
Zendesk export, import and migration guides
Explore native tools for moving Zendesk records, preparing a usable archive and recovering deleted information.
Ticket history can span comments, audits, side conversations, and attachments; no single CSV represents every layer.
Choose a native Zendesk workflow
Work through an outage
Look up a previously captured ticket, customer, or billing record while the source is unavailable.
Review an absent record
Open the last captured version of a record after it no longer appears in a later successful backup.
Records to assess
Zendesk business-record context
- Tickets and custom fields
- Comments and events
- Users and organizations
- Attachment metadata and downloadable files
Account exports are plan/admin dependent; incremental APIs include archived tickets that ordinary list endpoints omit, while attachments remain separate downloads.
Backup preparation
- Create OAuth token or API token using least privilege.
- Add the tenant, region, or subdomain details described in the credential guide.
- Validate the connection and choose supported record groups.
- Run a manual backup, then review collection results before relying on the snapshot.
Plan the full data lifecycle
Choose a native export method, check the destination importer, and validate a sample before cutover. Preserve readable source history for later client questions.
Invitation only
Keep Zendesk history within reach
BackupPSA is invitation only. Join the waitlist and we’ll contact you about your invitation.