Prepare for a switch
Keep useful Freshdesk history available while teams learn a replacement system.
Customer support · Vendor guide hub
Freshdesk export, import and migration guides
Explore native tools for moving Freshdesk records, preparing a usable archive and recovering deleted information.
Freshdesk is customer support software; it does not imply PSA contract or invoice coverage.
Choose a native Freshdesk workflow
Work through an outage
Look up a previously captured ticket, customer, or billing record while the source is unavailable.
Review an absent record
Open the last captured version of a record after it no longer appears in a later successful backup.
Records to assess
Freshdesk business-record context
- Tickets and custom fields
- Public replies and private notes
- Contacts and companies
- Attachment metadata and downloadable files
List exports are useful for ticket fields. Full conversation history needs the conversations API, and attachment files must be downloaded separately.
Backup preparation
- Create agent API key or OAuth using least privilege.
- Add the tenant, region, or subdomain details described in the credential guide.
- Validate the connection and choose supported record groups.
- Run a manual backup, then review collection results before relying on the snapshot.
Plan the full data lifecycle
Choose a native export method, check the destination importer, and validate a sample before cutover. Preserve readable source history for later client questions.
Invitation only
Keep Freshdesk history within reach
BackupPSA is invitation only. Join the waitlist and we’ll contact you about your invitation.