Prepare for a switch
Keep useful Freshservice history available while teams learn a replacement system.
IT service management · Vendor guide hub
Freshservice export, import and migration guides
Explore native tools for moving Freshservice records, preparing a usable archive and recovering deleted information.
Freshservice and Freshdesk have separate products, APIs, and data models.
Choose a native Freshservice workflow
Work through an outage
Look up a previously captured ticket, customer, or billing record while the source is unavailable.
Review an absent record
Open the last captured version of a record after it no longer appears in a later successful backup.
Records to assess
Freshservice business-record context
- Tickets and service requests
- Conversations and notes
- Requesters and workspaces
- Problems, changes, and linked assets
List and Analytics exports can omit conversations; use the conversations API or ticket PDF where the required history calls for it.
Backup preparation
- Create API key or OAuth 2.0 scopes using least privilege.
- Add the tenant, region, or subdomain details described in the credential guide.
- Validate the connection and choose supported record groups.
- Run a manual backup, then review collection results before relying on the snapshot.
Plan the full data lifecycle
Choose a native export method, check the destination importer, and validate a sample before cutover. Preserve readable source history for later client questions.
Invitation only
Keep Freshservice history within reach
BackupPSA is invitation only. Join the waitlist and we’ll contact you about your invitation.